9kelab Privacy Policy
This Privacy Policy explains how 9kelab collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the practices described in this policy.
Information We Collect
When you register or use the 9kelab platform, we collect several categories of information necessary for the service to operate properly and securely.
Account Information
This includes your full name, email address, phone number, date of birth, and username provided during registration. This information is used to verify your identity and manage your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to your payment method — such as bank name, account number (masked), and transaction records. We do not directly store your credit card numbers or banking PINs.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and login session data. This helps us identify suspicious access and improve overall platform performance.
Usage Data
In-platform activity records such as games played, session duration, and betting preferences are collected for internal analytics and service improvement.
Purpose of Information Use
All information collected by 9kelab is used solely for legitimate purposes directly related to the operation of the platform. We do not sell or rent users' personal data to third parties for marketing purposes.
Your information is used for the following purposes:
- Verifying identity and processing new account registrations.
- Securely processing deposits and withdrawals in MYR.
- Detecting and preventing fraudulent activity, money laundering, or unauthorised access.
- Providing accurate and effective customer support.
- Sending important notifications related to your account, changes to our terms, or security updates.
- Improving platform functionality and performance based on real usage patterns.
- Complying with applicable legal and regulatory requirements.
We will only use your information for the purposes stated above. Any new use will be communicated through updates to this privacy policy.
Cookies & Tracking Technologies
The 9kelab platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Session Cookies: Required to maintain your login status during an active session. This cookie is deleted when you close your browser.
- Preference Cookies: Saving your preferences such as interface language to make future visits more convenient.
- Analytics Cookies: Used internally to understand how users interact with the platform, for the purpose of continuous improvement.
Cookie Controls
You can configure your browser to block or delete cookies at any time. However, blocking session cookies may affect your login functionality and overall platform experience. We recommend keeping session cookies active for a seamless experience.
Data Storage & Third-Party Sharing
Security & Storage
All user personal data is stored on servers protected by SSL encryption and strict technical security measures. Access to user data is limited to staff who require it to perform their duties. Data is retained for as long as your account remains active or as required to fulfil legal obligations.
Third-Party Sharing
9kelab does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain limited circumstances, information may be shared with:
- Payment processors: To facilitate MYR deposit and withdrawal transactions, the required information is shared with verified payment processors.
- Regulatory authorities: Where required by law, court order, or a relevant regulatory authority, we will disclose the necessary information.
- Technical service providers: Third parties assisting us with the technical operation of the platform are bound by strict confidentiality agreements.
In all sharing arrangements, we ensure that recipients are held to equivalent data security standards.
User Rights & How to Contact Us
As a 9kelab platform user, you have certain rights regarding your personal data. These rights can be exercised by contacting our support team.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to any applicable legal record-retention obligations.
Changes to This Policy
9kelab reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. The latest version will always be available on this page with a clear revision date. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
Contact Us
For any enquiries, personal data requests, or privacy concerns, please contact the 9kelab support team at: [email protected]. You may also refer to FAQ page for general guidance, or platform terms and conditions for more information on user rights and responsibilities.